Case Study 2
Consider Julie, a factory operator working
in a plant that produces high quality potato
chips. Nearly six months ago, Julie attended
a training course where she learned how
to identify out-of-spec potato chips, the
root causes that attribute to the out-of-spec
condition, and how to correct out-of-spec
chips. However, she's currently producing
out-of-spec chips and can’t remember
the appropriate protocol to identify and
correct the problem. Julie needs the course
knowledge now, not six months ago or six
months in the future. If the course is online
and accessible, there's a good chance she
can identify the appropriate module and
get help quickly.
This increase in speed actually increases
the value of the course content simply because
of its improved availability to the learner.
Speed, in this case, has a clear value.
Taken to a logical conclusion, a properly
designed Web course should have more value
than its classroom counterpart--all things